Managed IT & Infrastructure Support
Recurring support plans for networks, cameras, access control, and business-critical infrastructure—built for reliability, speed, and growth.
What This Solves
Unplanned downtime
Proactive monitoring catches issues before they become outages
Slow troubleshooting
Priority scheduling and dedicated support paths speed resolution
Messy documentation
Continuous documentation updates keep your infrastructure clear
Security gaps
Regular health checks identify vulnerabilities before they are exploited
Multi-site inconsistency
Standardization ensures consistent quality across all locations
Choose Your Support Level
Predictable support. Priority response. Expansion-ready.
Core Support
Keep your network and low-voltage systems healthy with structured checkups and rapid support when issues arise.
- Helpdesk support for network & low-voltage questions (business hours)
- Quarterly infrastructure health review (remote)
- Patch & labeling documentation updates (as changes occur)
- Remote triage for camera/access control issues
- Preventive recommendations report
- Basic vendor coordination (ISP/IT handoffs)
Standard Support
Proactive support for facilities that need fast resolution and ongoing oversight.
- Everything in Core
- Monthly system health check (remote) + quarterly on-site
- Priority scheduling for service calls
- Camera/NVR health checks + storage review
- Access control audit support (users/doors review)
- Adds/Moves/Changes at preferred rates
Priority Support
High-availability support for multi-site operations and mission-critical environments.
- Everything in Standard
- Priority response + fastest scheduling
- Multi-site coordination & standardization
- Quarterly executive summary (uptime risks, expansion plan)
- Proactive lifecycle planning (equipment refresh roadmap)
- Dedicated escalation path
Final scope depends on location count, system complexity, and coverage needs.
Feature Comparison
| Feature | Core | StandardMost Popular | Priority |
|---|---|---|---|
| Helpdesk Support | Business hours | Extended hours | Priority response |
| Health Reviews | Quarterly (remote) | Monthly + quarterly on-site | Monthly + as needed |
| On-site Support | As needed | Quarterly scheduled | Priority scheduling |
| Priority Scheduling | |||
| Multi-site Coordination | |||
| Executive Reporting | Quarterly | ||
| Lifecycle Planning | |||
| Dedicated Escalation |
What's Included
Network and infrastructure oversight
Remote triage + escalation
System health checks (cameras/NVR, access control, network rooms)
Documentation and change tracking
Priority scheduling (by tier)
Expansion planning and standards
How Onboarding Works
Assess
We evaluate your current infrastructure, document existing systems, and identify support needs.
Build Support Scope
Together we define coverage levels, response expectations, and reporting requirements for your facilities.
Launch & Maintain
We begin active support with regular health checks, documentation updates, and priority service access.
Built for Commercial Facilities
Frequently Asked Questions
What systems can be covered under managed support?
Our managed support covers structured cabling, network infrastructure, CCTV/surveillance systems, access control, audio/visual systems, and network room equipment. We support the physical infrastructure and low-voltage systems that keep your facility running.
Do you support cameras and access control under MRR?
Yes. Camera systems (including NVR health checks and storage review) and access control systems (user/door audits, troubleshooting) are core components of our managed support plans. Higher tiers include more frequent health checks and faster response times.
Do you provide on-site support?
Yes. Standard and Priority plans include scheduled on-site visits. Core plans include on-site support as needed for issues that cannot be resolved remotely. All plans include priority scheduling for service calls.
Can we start with one location and expand?
Absolutely. Many clients start with a single location to establish the relationship and support processes, then expand coverage to additional sites. Our Priority tier is specifically designed for multi-site coordination.
How do we request support and what's the response process?
You can request support via phone, email, or our client portal. We acknowledge all requests promptly, perform remote triage when possible, and schedule on-site visits based on your plan tier and issue priority. Standard and Priority clients receive faster scheduling.
Do you work with our existing IT provider?
Yes. We regularly coordinate with MSPs, internal IT teams, and other vendors. Our focus is on physical infrastructure and low-voltage systems, which complements rather than competes with typical IT providers. We handle ISP/telecom handoffs and can serve as escalation for cabling/network room issues.
Infrastructure Projects Across Texas
See how we help Texas businesses upgrade and maintain their facilities.
Serving Texas Cities
Get Predictable Support for Your Texas Facilities
Schedule a free assessment and discover how managed support can reduce downtime and protect your investment.