Protect the Systems Your Business Depends On
DGI Priority Support Plans give your business ongoing support for network cabling, cameras, access control, and low-voltage infrastructure — so small issues do not become expensive downtime.
Why Businesses Need Ongoing Infrastructure Support
A one-time install is just the beginning. Keeping systems performing reliably over time takes an ongoing relationship with people who know your infrastructure.
Reduce downtime
Proactive maintenance and faster response keep your systems running when it matters most.
Faster response when issues happen
Skip the vendor search — your support plan gives you a direct path to the team that already knows your systems.
Keep cameras, access control, and cabling maintained
Critical infrastructure needs ongoing attention. Regular checkups keep systems performing at spec.
Support moves, adds, changes, and expansions
New locations, tenant moves, and team changes happen. Your support plan covers the ongoing work your business demands.
Have a trusted partner after installation is complete
Your original installer should still be available when something needs attention. DGI stays engaged after the job is done.
Choose the Right Coverage Level
Every plan is custom-quoted based on your facility size, systems in place, and response needs. Contact DGI to get a plan built for your site.
Essential Maintenance
Foundational coverage for established facilities
- Business-hours support
- Routine service requests
- Basic troubleshooting
- Move/add/change support
- Preferred scheduling
- System documentation updates
Priority Support
Enhanced coverage with proactive infrastructure reviews
- Everything in Essential
- Priority scheduling
- Quarterly infrastructure review
- CCTV and access control checkups
- Network closet & rack inspection
- Discounted service labor
- Access to priority support line
Critical Infrastructure
Full coverage for multi-site and mission-critical facilities
- Everything in Priority
- After-hours emergency support for qualified issues
- Multi-site support coordination
- Emergency dispatch options
- Backup vendor & subcontractor coordination
- Annual infrastructure improvement plan
- Executive support reporting
All plans are custom-quoted. Active support plan clients at Priority and Critical tiers may receive access to a dedicated priority support line.
What Counts as an Urgent Support Issue?
Priority and Critical plan clients receive escalated response for issues that directly impact business operations or facility security.
- Network outage affecting business operations
- CCTV system not recording at a critical site
- Access control failure affecting facility security
- Network closet, rack, or switch issue disrupting operations
- Multi-site infrastructure failure affecting multiple locations
Standard Business-Hours Items
Quote requests, small adjustments, documentation updates, and non-urgent service requests are handled during normal business hours as part of your plan.
Active support plan clients at the Priority and Critical tiers may receive access to a dedicated priority support line for faster triage and scheduling.
Who This Is Best For
DGI Support Plans are built for organizations where infrastructure reliability directly impacts operations, safety, or business continuity.
Want a Support Plan Built Around Your Facility?
DGI can review your current systems and recommend the right support level based on your site, risk level, and response needs.